In order to ensure that all of your work and progress is available to you as you continue in the class, you will need to properly extend your account. How do I extend my account after the two-week Financial Aid Access Code expires? If that does not resolve your issue, you can reach McGraw-Hill’s E-Commerce Customer Service Department at 1-87 during normal business hours. Doing so will not affect your Connect Math account and you will not lose any data.

If you are still receiving an error message, it is recommended you use a different email address to make your purchase. **Note that this does not apply to students who have registered their accounts using the Financial Aid Access Code. If you are attempting to extend an existing account, please use the same email address that you used to purchase your original access code. If you are experiencing difficulties using the McGraw-Hill E-Commerce website to purchase an access code during registration or extension of your account, specifically when inputting your personal information or email address, please verify you are entering all the information correctly. I’m entering my email address and password to purchase an access code but it doesn’t accept them.